Incidents reported on status page for MaidPro https://status.maidpro.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4c6cb5ec006299440e09414ef5bcdc3f.png https://status.maidpro.com/ en https://status.maidpro.com/ Thu, 09 Apr 2026 07:32:55 +0000 https://status.maidpro.com/#b48dff3c98b6d6510c3efd22dbc79235bb9ab143e00ae5f38c62ff8241e6a534 Call Routing (MaidPro National Numbers) recovered https://status.maidpro.com/ Thu, 09 Apr 2026 07:32:55 +0000 https://status.maidpro.com/#23d7e3506a181fae6dbde410824531f95102ba3c253d1e2df746c76ab494403a MaidPro Pay recovered https://status.maidpro.com/ Thu, 09 Apr 2026 07:32:13 +0000 https://status.maidpro.com/#e695ce9c8cc0547320de54674e07f62e531df25055ece918f1c81f412c26ebd0 MaidPro Texting Services recovered https://status.maidpro.com/ Thu, 09 Apr 2026 07:04:35 +0000 https://status.maidpro.com/#e695ce9c8cc0547320de54674e07f62e531df25055ece918f1c81f412c26ebd0 MaidPro Texting Services went down https://status.maidpro.com/ Thu, 09 Apr 2026 06:55:54 +0000 https://status.maidpro.com/#b48dff3c98b6d6510c3efd22dbc79235bb9ab143e00ae5f38c62ff8241e6a534 Call Routing (MaidPro National Numbers) went down https://status.maidpro.com/ Thu, 09 Apr 2026 06:50:06 +0000 https://status.maidpro.com/#23d7e3506a181fae6dbde410824531f95102ba3c253d1e2df746c76ab494403a MaidPro Pay went down https://status.maidpro.com/ Tue, 24 Mar 2026 12:00:09 +0000 https://status.maidpro.com/#29e8d1082155fd3200f668a14465fb6d0a97bb6a9014af2065c2efad9d1dcc08 MACS Email Delivery recovered https://status.maidpro.com/ Tue, 24 Mar 2026 11:00:10 +0000 https://status.maidpro.com/#29e8d1082155fd3200f668a14465fb6d0a97bb6a9014af2065c2efad9d1dcc08 MACS Email Delivery went down https://status.maidpro.com/ Mon, 23 Mar 2026 17:32:07 +0000 https://status.maidpro.com/#e11593a81601c2983d924b08dbbfb09406cd2bfe0143810e7e78cd4b8b4a8cc4 MaidPro Pay recovered https://status.maidpro.com/ Mon, 23 Mar 2026 17:30:37 +0000 https://status.maidpro.com/#3b205f0246200694fbae4daaf0503b8d343cf4380dd38c2972ed8cd5d67535a9 Call Routing (MaidPro National Numbers) recovered https://status.maidpro.com/ Mon, 23 Mar 2026 17:26:05 +0000 https://status.maidpro.com/#e11593a81601c2983d924b08dbbfb09406cd2bfe0143810e7e78cd4b8b4a8cc4 MaidPro Pay went down https://status.maidpro.com/ Mon, 23 Mar 2026 17:25:23 +0000 https://status.maidpro.com/#3b205f0246200694fbae4daaf0503b8d343cf4380dd38c2972ed8cd5d67535a9 Call Routing (MaidPro National Numbers) went down https://status.maidpro.com/ Tue, 17 Mar 2026 11:30:12 +0000 https://status.maidpro.com/#53afd86e33a1998f103a320bac96455351d8c4860ccad767cb1043d29281c1bc MACS Email Delivery recovered https://status.maidpro.com/ Tue, 17 Mar 2026 11:00:08 +0000 https://status.maidpro.com/#53afd86e33a1998f103a320bac96455351d8c4860ccad767cb1043d29281c1bc MACS Email Delivery went down https://status.maidpro.com/ Sat, 21 Feb 2026 22:03:46 +0000 https://status.maidpro.com/#d1fec6e2a094a2342ed4be904a77ff39ca28e3b6a1eb37a5d83a01394edc1efe MACS Control Center recovered https://status.maidpro.com/ Sat, 21 Feb 2026 22:03:30 +0000 https://status.maidpro.com/#a87cae1c50e08e62c0aaf090ddb1d255893fe507974ea2d5479c977ce013d872 MaidPro Cloud recovered https://status.maidpro.com/ Sat, 21 Feb 2026 21:58:30 +0000 https://status.maidpro.com/#d1fec6e2a094a2342ed4be904a77ff39ca28e3b6a1eb37a5d83a01394edc1efe MACS Control Center went down https://status.maidpro.com/ Sat, 21 Feb 2026 21:58:29 +0000 https://status.maidpro.com/#a87cae1c50e08e62c0aaf090ddb1d255893fe507974ea2d5479c977ce013d872 MaidPro Cloud went down https://status.maidpro.com/ Sun, 08 Feb 2026 19:26:06 +0000 https://status.maidpro.com/#93db05c653e618840c82e94839952cd51ef22cdaacdb9c1d5341e048916257dc MaidPro Pay recovered https://status.maidpro.com/ Sun, 08 Feb 2026 19:12:12 +0000 https://status.maidpro.com/#93db05c653e618840c82e94839952cd51ef22cdaacdb9c1d5341e048916257dc MaidPro Pay went down https://status.maidpro.com/ Sun, 08 Feb 2026 19:03:58 +0000 https://status.maidpro.com/#fc1aeb3567601ae0734aeea27058d83aa154c33ab0402f5909bc6ba60c46339b Call Routing (MaidPro National Numbers) recovered https://status.maidpro.com/ Sun, 08 Feb 2026 18:55:24 +0000 https://status.maidpro.com/#fc1aeb3567601ae0734aeea27058d83aa154c33ab0402f5909bc6ba60c46339b Call Routing (MaidPro National Numbers) went down https://status.maidpro.com/ Sun, 08 Feb 2026 18:45:38 +0000 https://status.maidpro.com/#89b8b518f0a05dec21036c7627da55a0ef5217388b51b2489057ac04f4a9dd9a Call Routing (MaidPro National Numbers) recovered https://status.maidpro.com/ Sun, 08 Feb 2026 18:38:05 +0000 https://status.maidpro.com/#89b8b518f0a05dec21036c7627da55a0ef5217388b51b2489057ac04f4a9dd9a Call Routing (MaidPro National Numbers) went down https://status.maidpro.com/ Sun, 08 Feb 2026 18:00:35 +0000 https://status.maidpro.com/#600bca60786629711a6b0c8a0ccc0c3e5a20c6f43a9c8627d63d6708de253525 MaidPro Pay recovered https://status.maidpro.com/ Sun, 08 Feb 2026 17:49:39 +0000 https://status.maidpro.com/#600bca60786629711a6b0c8a0ccc0c3e5a20c6f43a9c8627d63d6708de253525 MaidPro Pay went down https://status.maidpro.com/ Tue, 13 Jan 2026 12:00:14 +0000 https://status.maidpro.com/#fb98cf1481091bee429c19f743363ce06d6a27887cb6cb4479bb571ffc2ce36b MACS Email Delivery recovered https://status.maidpro.com/ Tue, 13 Jan 2026 11:30:10 +0000 https://status.maidpro.com/#fb98cf1481091bee429c19f743363ce06d6a27887cb6cb4479bb571ffc2ce36b MACS Email Delivery went down https://status.maidpro.com/ Sat, 10 Jan 2026 19:20:46 +0000 https://status.maidpro.com/#9c6684bd7c9eb5775c2a30f58dcfd888f9079a43e622ec159a3000c65e4a897a Braintree Payment Processing recovered https://status.maidpro.com/ Sat, 10 Jan 2026 17:44:13 +0000 https://status.maidpro.com/#9c6684bd7c9eb5775c2a30f58dcfd888f9079a43e622ec159a3000c65e4a897a Braintree Payment Processing went down https://status.maidpro.com/incident/622489 Sat, 19 Jul 2025 21:00:00 -0000 https://status.maidpro.com/incident/622489#71c57a6baad045e445e14cac4d3a8ccd09ede36fd8e07be5aa4647e53472e208 Braintree have resolved the payment processing issue they were experiencing. https://status.maidpro.com/incident/622489 Sat, 19 Jul 2025 17:18:00 -0000 https://status.maidpro.com/incident/622489#41210226c2fd79885007329d269aff0e8fc188f213afb35bef0a84873d0d097d Braintree have notified us that their credit card processing is not working at this time. We are actively monitoring the situation. If you utilize Braintree for credit card processing, you may be unable to process cards at this time. Braintree have not provided an ETA yet. We will post an update if one is provided, and will post an update when Braintree resolve their issue. https://status.maidpro.com/incident/451052 Sat, 26 Oct 2024 19:58:00 -0000 https://status.maidpro.com/incident/451052#88fa66ac44375cd65bb325dc0cd0b378770c9146225bda8072250ffb0d9c4b3e Braintree/Paypal have now resolved the issue, and processing has returned to normal operations. https://status.maidpro.com/incident/451052 Sat, 26 Oct 2024 19:36:00 -0000 https://status.maidpro.com/incident/451052#d724fee10972a4dd8a3b8be2bc3a6403ca59ea9a833be0c7f6e1281a1cf6807e We continue to monitor the Braintree platform. The situation has not gotten worse, and payments are being processed, albeit with a few seconds additional delay. We don't yet have an ETA from Braintree for resolution. https://status.maidpro.com/incident/451052 Sat, 26 Oct 2024 17:58:00 -0000 https://status.maidpro.com/incident/451052#f5c0fb692dab055d71a2da953922502edd4794a62e2efb7d9db5546d078bda32 Braintree have notified us of processing delays in their platform. We are monitoring and awaiting a further update. At this time, payments appear to be going through, just more slowly than normal. We don't have an ETA or further detail at this time, but we're requesting it. https://status.maidpro.com/incident/439342 Sat, 05 Oct 2024 00:47:00 -0000 https://status.maidpro.com/incident/439342#c357d0c3bf8da44a80e723eca224219a8293a9b6e1370b1ab1decaf6512644cd The issue has now been resolved. https://status.maidpro.com/incident/439342 Fri, 04 Oct 2024 20:56:00 -0000 https://status.maidpro.com/incident/439342#56b618f7ce7ed3c04f38348f0256e0100db40f841e3b461ef8ad44ff8e0fb737 We continue to work with the related vendors. We don’t yet have an ETA. This does not affect the rest of cloud. https://status.maidpro.com/incident/439342 Fri, 04 Oct 2024 15:29:00 -0000 https://status.maidpro.com/incident/439342#ce036e261f1603680c314a6fb8765c126760dad83d36233826435b0e42cd392a Some users are experiencing problems accessing MACS. We are investigating and looping in the vendor. We don’t yet have an ETA from the vendor. https://status.maidpro.com/incident/437711 Tue, 01 Oct 2024 17:17:00 -0000 https://status.maidpro.com/incident/437711#2f1fd6d2ca3df812c1dc4972cd30d2cac2c494d1a2ba14d33103880b86451586 Salesforce has now resolved the underlying technology issue. We will be monitoring the salesforce platform for the remainder of the day in case of any further issues. https://status.maidpro.com/incident/437711 Tue, 01 Oct 2024 17:06:00 -0000 https://status.maidpro.com/incident/437711#0b59b346f568fbe4203a3d93d0e7f53abc708661303cf242d9e1944e11823ba4 We have begun to see signs of recovery within the salesforce platform. At this time, we are monitoring to confirm that the recovery continues. You may find you are now able to login, however, you may continue to experience delays or errors until the situation is fully resolved https://status.maidpro.com/incident/437711 Tue, 01 Oct 2024 16:28:00 -0000 https://status.maidpro.com/incident/437711#a389a715e1594c516e39ef32a9acc28a6157326c0f52cae6da699cb9b6af470c Salesforce platform appears to be fully down at this time. We are waiting on Salesforce Corporate IT to address the issue. We do not have an ETA at this time. https://status.maidpro.com/incident/437711 Tue, 01 Oct 2024 16:02:00 -0000 https://status.maidpro.com/incident/437711#25e476095f9844b1eb01d3d570cca5d7401023ea65314eb766943dfecff6c034 As we have investigated further, the issue appears to be due to an outage with Salesforce Platform, rather than MaidPro's customized platform. You may experience intermittent issues accessing areas of our Cloud application, as it is built on Salesforce. Salesforce IT must resolve this issue. We are standing by for them to resolve it, and will post updates as we get them from Salesforce. https://status.maidpro.com/incident/437711 Tue, 01 Oct 2024 15:31:00 -0000 https://status.maidpro.com/incident/437711#244a80b5f495d5b88106eadc6f7316cf7927eeb26a1081606a7bf59186b21ad8 MaidPro Cloud Dispatch Dashboard is currently experiencing issues. We are working with our vendor to identify the underlying cause. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.maidpro.com/incident/434049 Tue, 24 Sep 2024 13:48:00 -0000 https://status.maidpro.com/incident/434049#ca35dfb792bc539894a3ab69b0936122c23752c05b3730dccda7662094e3ee9c The vendor underlying MACS have now resolved the delivery delay issue. System operation has returned to normal. https://status.maidpro.com/incident/434049 Tue, 24 Sep 2024 13:23:00 -0000 https://status.maidpro.com/incident/434049#a7909c82f8e67bcef3c444615174cb0edabf638d0f7b280a79a24191eacb12cf The vendor supporting MACS is experiencing delivery delays of up to 1 hour. All other services are functioning normally. They expect to resolve the issue within 90 minutes. https://status.maidpro.com/incident/423207 Mon, 02 Sep 2024 20:33:13 -0000 https://status.maidpro.com/incident/423207#7718a5844e2983b35d7eb55fa28f2e4340da650c1dd8623c3eacdbc2358fba9f MACS Email Delivery recovered. https://status.maidpro.com/incident/423207 Mon, 02 Sep 2024 20:29:46 -0000 https://status.maidpro.com/incident/423207#55cbd90548b4c41a8ba51bdc3319b2af7be9d77342463c805cddb5a0597da054 MACS Email Delivery went down. https://status.maidpro.com/incident/419907 Tue, 27 Aug 2024 13:51:23 -0000 https://status.maidpro.com/incident/419907#67b4aac9eeb0126d1d3e98f68205d62f540320943e619c25156db4cfc61ea772 MACS Email Delivery recovered. https://status.maidpro.com/incident/419907 Tue, 27 Aug 2024 13:47:48 -0000 https://status.maidpro.com/incident/419907#15b8231a7c6d9c2754b3ee4b2b89588e07a6b9cfd532ec787c5c1432ca0d7d09 MACS Email Delivery went down. https://status.maidpro.com/incident/417237 Thu, 22 Aug 2024 13:15:00 -0000 https://status.maidpro.com/incident/417237#d334ecf23ea8cd6303bd6f5e4e01342f42552259843b55b7bce6073b88cb8c1f Braintree report this issue is resolved, and any delayed deposits will be included in today’s deposit run. https://status.maidpro.com/incident/417237 Wed, 21 Aug 2024 20:16:00 -0000 https://status.maidpro.com/incident/417237#5d63c66f71daa3b9c953e331e45c4e36d724ed2ec73de9e9b6841ed82916fcd9 Braintree have informed us of a delay in depositing to some franchisees bank accounts. We are waiting for further updates as this issue is on Braintrees banking. https://status.maidpro.com/incident/400534 Fri, 19 Jul 2024 13:02:56 -0000 https://status.maidpro.com/incident/400534#f48e78340ecc35befeb5e69f8a7f099c2bc02ed32bf432171b771b0476cc517b MACS Email Delivery recovered. https://status.maidpro.com/incident/400534 Fri, 19 Jul 2024 07:18:10 -0000 https://status.maidpro.com/incident/400534#32653a9298560911e51f4b5e847e65ca487485cbc7dc3537e34325ce1d1d0912 MACS Email Delivery went down. https://status.maidpro.com/incident/398469 Mon, 15 Jul 2024 19:25:48 -0000 https://status.maidpro.com/incident/398469#b285ffe0f8e3651ec1823a3f98b8bef89ee44dc95eb446b904674c3db2a41cf1 MACS Email Delivery recovered. https://status.maidpro.com/incident/398469 Mon, 15 Jul 2024 19:22:21 -0000 https://status.maidpro.com/incident/398469#1b2c730a9421fd3d7cdbf926485776210a8cdfa389f0790f5ac2f79330bc3a92 MACS Email Delivery went down. https://status.maidpro.com/incident/398469 Mon, 15 Jul 2024 16:06:34 -0000 https://status.maidpro.com/incident/398469#32035f4d7f66f6befbc935b8affe216cf287f3c53ed894f1801713299154dd14 MACS Email Delivery recovered. https://status.maidpro.com/incident/398469 Mon, 15 Jul 2024 16:03:02 -0000 https://status.maidpro.com/incident/398469#7434995ffc26a07995c23c358e6d9847e549252637e3250806defed68a65280a MACS Email Delivery went down. https://status.maidpro.com/incident/396282 Wed, 10 Jul 2024 13:48:07 -0000 https://status.maidpro.com/incident/396282#f116215969904d6d4b6ac7692447b486c1bd0a523ffcde9425165f0fc3fc4332 MACS Email Delivery recovered. https://status.maidpro.com/incident/396282 Wed, 10 Jul 2024 13:44:37 -0000 https://status.maidpro.com/incident/396282#726352746609f16ed6f4ac3b26481014fadf9bb63e53d381f71332c5010e4f30 MACS Email Delivery went down. https://status.maidpro.com/incident/390235 Thu, 27 Jun 2024 12:48:24 -0000 https://status.maidpro.com/incident/390235#54b6e8806835af08b92244d51b8e1a714ba282bf2bb70cefffb3622ff1331d68 MACS Email Delivery recovered. https://status.maidpro.com/incident/390235 Thu, 27 Jun 2024 12:44:53 -0000 https://status.maidpro.com/incident/390235#47cba03a96c18148fac3c439480c323be67d0b761d5ee2098b92b35607d02974 MACS Email Delivery went down. https://status.maidpro.com/incident/389815 Wed, 26 Jun 2024 14:55:03 -0000 https://status.maidpro.com/incident/389815#8a5f8f9cde3bbc5070f873b776929a514ac6126253812faaae7a9b2214e179c0 MACS Email Delivery recovered. https://status.maidpro.com/incident/389815 Wed, 26 Jun 2024 14:51:02 -0000 https://status.maidpro.com/incident/389815#e52ffab3eafdfd891b4a81267b648dd4aa1d89737ca11f11191527585fff6976 MACS Email Delivery went down. https://status.maidpro.com/incident/388676 Mon, 24 Jun 2024 13:31:47 -0000 https://status.maidpro.com/incident/388676#194e7f64081532113e64eac0b7328561c82870addf2bbbfc8a9c867ec379e1f5 MACS Email Delivery recovered. https://status.maidpro.com/incident/388676 Mon, 24 Jun 2024 13:28:30 -0000 https://status.maidpro.com/incident/388676#bd1c10ef48c1ff2a54cc975d347e07898991e2c026d8dd471b09598f843c5a0d MACS Email Delivery went down. https://status.maidpro.com/incident/388303 Sun, 23 Jun 2024 14:04:25 -0000 https://status.maidpro.com/incident/388303#54610d46411e685d336253fa2b9c225ed16cbcdd560efaae0a2c60259144672e MACS Email Delivery recovered. https://status.maidpro.com/incident/388303 Sun, 23 Jun 2024 14:01:00 -0000 https://status.maidpro.com/incident/388303#84c7a156bbe63d9e9b31936e2f0b10a35290999a3754f9854042e8882e3c956a MACS Email Delivery went down. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 19:40:43 -0000 https://status.maidpro.com/incident/387594#0869ba42a2ed0b37147853a69e8996685ffbd8e407abededb4415930244a4f93 MaidPro Online recovered. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 19:11:09 -0000 https://status.maidpro.com/incident/387594#ae8976529433f2ad34cbf0f93172febc15493021bbc187eae103b95200bfb6c4 MaidPro Online went down. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 18:59:41 -0000 https://status.maidpro.com/incident/387594#551f09f85fd267a71045c1fdc0dd43aa0ca0630e39b4423dce0f910c2dc4c9ea MaidPro Online recovered. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 18:53:04 -0000 https://status.maidpro.com/incident/387594#5380205a7ab2e3a1e7a75eff3dbc8b1215978cfdf57b3e4586d2c4cd4c873847 MaidPro Online went down. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 18:42:20 -0000 https://status.maidpro.com/incident/387594#5c2e58e7e728bfd77d06c16d6bfd6e86f45ce1e4a58f74052b51e2fec6002ca0 MaidPro Online recovered. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 18:31:12 -0000 https://status.maidpro.com/incident/387594#fdf5d06c9941d1560bf102e0dbfb06f9023346e89cf8df42cedbfe8b67ccfab9 MaidPro Online went down. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 17:14:51 -0000 https://status.maidpro.com/incident/387594#9556e9817298a4f7823b624d6d015ea7c21f5f3d20f6e09810a25494be3ccf2e MaidPro Online recovered. https://status.maidpro.com/incident/387594 Fri, 21 Jun 2024 15:22:50 -0000 https://status.maidpro.com/incident/387594#cb444e866fcc9c55b4417f027fc0b172d56410762ac7ea23391d8b9ca3e1a29f MaidPro Online went down. https://status.maidpro.com/incident/385489 Mon, 17 Jun 2024 16:19:00 -0000 https://status.maidpro.com/incident/385489#19a93f27f9ddafda657e14475b755b0684964d8624d6cc562ce4bf7c53d719bc We have identified the issue, which was due to an undocumented Salesforce change. https://status.maidpro.com/incident/385489 Mon, 17 Jun 2024 13:08:00 -0000 https://status.maidpro.com/incident/385489#ad6e50752aae735d9309955048116399d56b77f0e0919a3bb9b680e2d4583bff We are aware of “insufficient privileges” errors, which appear when using certain MaidPro cloud functions. We are investigating https://status.maidpro.com/incident/376068 Tue, 28 May 2024 23:28:00 -0000 https://status.maidpro.com/incident/376068#dd867b2b819d2884d5a627067f5082faeb457f372cbdf67e12ad5da9129f2800 Resolved: this issue has now been resolved! MaidPro Cloud's Mapping system relies on a service from Microsoft to provide maps, directions, and map search. There is currently an issue with this service from Microsoft. At this time, you may experience a "developer error" bar appearing in maps. Turn by Turn Directions and Map Search may also fail to load. Our engineering team are investigating potential resolutions to this problem. We do not have an ETA which can be shared at this time.